Return policy - The VUUR LAB.®
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View the return policy of the VUUR LAB.

Return policy

Was your order not to your liking or did something go wrong? You may still return your item(s) within 14 days if they are not to your liking. Below we will outline the most important rules.

Any visible defects or shortages should be reported in writing to The Fire LAB after delivery at The buyer has a period of 14 days after delivery to do so. Non-visible defects or shortages should be reported within 14 days of discovery but no later than 6 months after delivery. If the Product is damaged due to careless handling by the Buyer, the Buyer is liable for any depreciation in value of the Product.

If, pursuant to the previous paragraph, a timely complaint is made, the Buyer remains obliged to pay for the purchased goods. If the Purchaser wishes to return defective goods, this is done only with the prior written consent of The Fire LAB in the manner indicated by The Fire LAB.

If the Buyer being a Consumer exercises his right of withdrawal, he will return the Product and all accessories, as far as reasonably possible, in their original condition and packaging to The Fire LAB, in accordance with The Fire LAB's return instructions. The direct costs for return shipments are at the expense and risk of the Purchaser.

The Fire LAB is entitled to initiate an investigation into the authenticity and condition of the returned Products before a refund will be made.

Refunds to Buyer will be processed as soon as possible, but may take up to 14 days after receipt of Buyer's declaration of dissolution. Refunds will be made to the account number previously provided.

For the detailed rules, see our terms and conditions

Do you have any other questions? Then feel free to contact us!

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