View the return policy of the VUUR LAB.

Was your order not to your liking or did something go wrong? You may still return your item(s) within 14 days if they are not to your liking. Below we will outline the most important rules.

Any visible defects or shortages must be reported to The VUUR LAB. in writing after delivery at customercare@vuurlab.nl. The Buyer has a period of 14 days after delivery to do so. Non-visible defects or shortages must be reported within 14 days of discovery but no later than 6 months after delivery. If the Product is damaged due to careless handling by the Buyer, the Buyer is liable for any decrease in value of the Product.

If, pursuant to the previous paragraph, a timely complaint is made, the Buyer remains obliged to pay for the purchased goods. If the Buyer wishes to return defective goods, it shall only do so with the prior written consent of Het VUUR LAB. in the manner indicated by Het VUUR LAB..

If the Buyer being a Consumer uses his right of withdrawal, he will return the Product and all accessories, as far as reasonably possible, in original condition and packaging to The VUUR LAB., in accordance with The VUUR LAB.'s return instructions The direct costs for return shipments are at the Buyer's expense and risk.

The VUUR LAB. is entitled to initiate an investigation into the authenticity and condition of the returned Products before a refund will be made.

Refunds to Buyer will be processed as soon as possible, but may take up to 14 days after receipt of Buyer's declaration of dissolution. Refunds will be made to the account number previously provided.

For the detailed rules, see our general terms and conditions.