The Experience Centre is open by appointment only. Our office can be reached by phone Monday to Friday from 9:00-17:00.

The Experience Centre is open by appointment only. Our office can be reached by phone Monday to Friday from 9:00-17:00.

You will receive an e-mail from DHL at your specified e-mail address as soon as your parcel is on its way. This will include a date and time. If you have not received an e-mail or no track & trace code, please check your spam first. If you do not see anything here either, please contact us at customercare@vuurlab.nl.

TIP: download the DHL app. This way you can easily monitor your parcel and adjust the delivery time/day if you are (unexpectedly) not at home. 

If you are (unexpectedly) not at home at the delivery time, we advise you to change the delivery time/day in the DHL app. Unfortunately, we do not have access to this, only you can change it.

If you are (unexpectedly) not at home at the delivery time, we advise you to change the delivery time/day in the DHL app. Unfortunately, we do not have access to this, only you can change it.

Very annoying that something went wrong with the delivery! We will of course try to solve this as best we can within our capabilities. First of all, we would like to clarify that we NOT in direct contact with DHL. DHL is an external company and once the package has left our warehouse, DHL determines how, what and where. We can therefore include:

• - No contact with the on-site delivery driver,
• - No scheduling time for your delivery/pick-up,
• - Accelerating an investigation.

We will at all times do our utmost to support you in the process and make it as quick as possible. To make a report to DHL, the following is important:

• - For us, it is important to properly identify exactly what happened to the package and delivery. For example, do you have a RING doorbell? Then collect the images as evidence and send along as many photos as possible (of the box and the product, for example, if possible),
• - We need as much evidence as possible to submit a valid complaint to DHL's parcel service. The more evidence, the easier it will be to take up the case. Without valid and/or lack of evidence, it becomes very difficult

For more information, please contact us at customercare@vuurlab.nl Or send a whatsapp message to 085-0608418.

That's annoying. DHL sends two reminders to the specified e-mail address to let you know the parcel is at a collection point. Did you end up forgetting to collect the parcel? Then DHL will send it back to our warehouse.

Is this the case with you? If so, please contact us at customercare@vuurlab.nl. Then together we'll see what we can do.

The package can be sent to your address again, from our warehouse, but the shipping cost will be for their own account. 

You can track your parcel with the track & trace code sent! Is your track & trace code missing? Then check your Spam!

When a product breaks down, it is of course very annoying. The solution for the delivered product lies in the following factors:

Did the product break down during transport?
Then send detailed and good photos of the box and product to customercare@vuurlab.nl with the subject 'product broken transport'. We will then put this in our carrier's complaint system. We will keep in touch with you throughout the case until a solution is found.

Did the product break down during the two-week return guarantee?
Then you may return the item to our warehouse. Returns are always at your own expense; regardless of the cause. Please read our terms and conditions for more information.

Has the product broken down after the two-week return guarantee?
Then, unfortunately, there is nothing more we can do for you. Should you disagree and think there should be another solution to your problem, after the two-week return guarantee? Then please contact us.

Yes, this is certainly possible! During the ordering process, tick the 'Pick up in Schagen, Zijperweg 26' box under 'Delivery'.
In case of failure, email us at customercare@vuurlab.nl to make an appointment to collect your order from us.

We cooperate with DHL, Post NL and various carriers for large consignments and pallet shipments.

That depends on the supplier of the product. On average, re-ordering a product takes 14 days. For more information or larger quantities, please send an e-mail to customercare@vuurlab.nl.

Your order will leave our warehouse after one or two working days.* Delivery time also depends on our carriers. Please note that with holidays and (exceptionally) nice weather, it may take a little longer.
*We do our utmost to send your order as soon as possible. Sometimes this takes longer than the standard delivery time, depending on suppliers, stocks or another third party.

If you are (unexpectedly) not at home at the delivery time, we advise you to change the delivery time/day in the DHL app. Unfortunately, we do not have access to this, only you can change it.

Very annoying that something went wrong with the delivery! We will of course try to solve this as best we can within our capabilities. First of all, we would like to clarify that we NOT in direct contact with DHL. DHL is an external company and once the package has left our warehouse, DHL determines how, what and where. We can therefore include:

• - No contact with the on-site delivery driver,
• - No scheduling time for your delivery/pick-up,
• - Accelerating an investigation.

We will at all times do our utmost to support you in the process and make it as quick as possible. To make a report to DHL, the following is important:

• - For us, it is important to properly identify exactly what happened to the package and delivery. For example, do you have a RING doorbell? Then collect the images as evidence and send along as many photos as possible (of the box and the product, for example, if possible),
• - We need as much evidence as possible to submit a valid complaint to DHL's parcel service. The more evidence, the easier it will be to take up the case. Without valid and/or lack of evidence, it becomes very difficult

For more information, please contact us at customercare@vuurlab.nl Or send a whatsapp message to 085-0608418.

That's annoying. DHL sends two reminders to the specified e-mail address to let you know the parcel is at a collection point. Did you end up forgetting to collect the parcel? Then DHL will send it back to our warehouse.

Is this the case with you? If so, please contact us at customercare@vuurlab.nl. Then together we'll see what we can do.

The package can be sent to your address again, from our warehouse, but the shipping cost will be for their own account. 

The VUUR LAB. has two weeks to return your money. We sometimes depend on third parties to do this. If you have not received a refund after more than two weeks, please let us know ASAP via customercare@vuurlab.nl.

Contact us by e-mail customercare@vuurlab.nl. Then we'll see what we can do.

Return costs are to be borne by the customer. This is also indicated in the terms and conditions on our website.

When a product breaks down, it is of course very annoying. The solution for the delivered product lies in the following factors:

Did the product break down during transport?
Then send detailed and good photos of the box and product to customercare@vuurlab.nl with the subject 'product broken transport'. We will then put this in our carrier's complaint system. We will keep in touch with you throughout the case until a solution is found.

Did the product break down during the two-week return guarantee?
Then you may return the item to our warehouse. Returns are always at your own expense; regardless of the cause. Please read our terms and conditions for more information.

Has the product broken down after the two-week return guarantee?
Then, unfortunately, there is nothing more we can do for you. Should you disagree and think there should be another solution to your problem, after the two-week return guarantee? Then please contact us.

You can. However, the product must be packed in its original packaging, unused and contain no newly applied damage. VUUR LAB. reserves the right to refuse a return if it does not meet the above requirements.

After cooking and/or lighting a fire outside, put the stove under a covered area (e.g. a veranda, shed, etc). This will keep the stove looking its best. Eventually, as you use it, the stove will take on a nice, rusty colour. You can keep the stove black by painting it with a heat-resistant paint.

On the BBQ Outdoor cooking stove, you can prepare anything you like! Whether you love meat, fish, pancakes, vegetables, soups... everything is possible! Check out our additional accessories or recipes page for inspiration. You can also here download our recipe book.

The BBQ Outdoor cooking stove is currently available in Ø31, Ø36, Ø39 and Ø53 diameters.

Ø31, Ø36 and Ø39: Matt black coating & steel

Ø53: Enamelled steel

You certainly can. Loose and in pairs!

Our products are handmade in Europe. This keeps our products authentic. Please note that some products may therefore have minor deviations. We naturally do our utmost to deliver everything to the customer as beautifully as possible.

How incredibly nice that you want to ask us some questions! You can reach us at marketing@vuurlab.nl.

Note: we are working on a press/media page. Please be patient ;)

Of course this is allowed, you are then not obliged to name us. Sure we would love it though ;)

This is allowed, provided: permission for this has been requested and permission granted by the VUUR LAB. Also, we must be named and tagged in the photo.

You can! You can register via this page or via marketing@vuurlab.nl

Sure! During office hours (9:00-17:00), you can reach us via social media. We will try to reply to your message as soon as possible.

Super nice that you made a beautiful memory with one of our products! You can send your video(s) or photo(s) to marketing@vuurlab.nl. Please include your name and social, should we want to share it online.