Refunds will be processed as soon as possible, no later than 14 days after receipt of the buyer's cancellation notice. The amount will be refunded to the account number previously provided.

Any visible defects or shortages must be reported to VUUR LAB. in writing after delivery at customercare@vuurlab.nl. The Buyer has a period of 14 days after delivery to do so.

Non-visible defects or shortages must be reported within 14 days of discovery but at the latest within 6 months of delivery.

If the product is damaged due to careless handling by the buyer himself, the buyer is liable for any depreciation in value of the product.

If, pursuant to the previous paragraph, a timely complaint is made, the Buyer remains obliged to pay for the purchased goods. If the Buyer wishes to return defective goods, this shall only take place with the prior written consent of VUUR LAB. in the manner indicated by VUUR LAB..

If the buyer being a consumer uses his right of withdrawal, he will return the product and all accessories, as far as reasonably possible, in original condition and packaging to the VUUR LAB. In accordance with the return instructions of the VUUR LAB. The direct costs for return shipments are at the buyer's expense and risk.

The VUUR LAB. is entitled to initiate an investigation into the authenticity and condition of the returned products before a refund will be made.

For the detailed rules, see our general terms and conditions.

Do you have any other questions? Then feel free to contact us!

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